Shipping policy

Where we ship from

All orders are dispatched from our warehouse in Amalgam, Johannesburg.

Processing and dispatch

Orders placed and paid for before 1pm on a business day are dispatched the same day. Orders placed after 1pm, or over a weekend or public holiday, are dispatched on the next business day.

You'll receive a tracking number by email as soon as your parcel leaves us.

Delivery times and rates within South Africa

Standard delivery: R100, 2 to 4 business days Express delivery: R150, 1 to 2 business days Economy delivery: R100, 3 to 5 business days Collection points (locker, kiosk or pickup point): R100, 2 to 4 business days

Free standard shipping on all South African orders over R800.

Delivery times are estimates calculated from dispatch, not from when the order was placed. Deliveries to outlying or rural areas may take a few days longer.

Collection points

You can choose to have your parcel delivered to a locker, kiosk or pickup point instead of your door. You'll get a notification with collection instructions when your parcel arrives, and parcels are generally held for 5 days before being returned to us.

International delivery

We ship to selected countries at a flat rate of R320. International delivery generally takes 7 to 21 business days depending on the destination and customs processing.

Any import duties, taxes or customs charges are the responsibility of the customer and are not included in the price you pay us. We have no control over these charges and cannot predict what they may be.

Incorrect addresses and failed deliveries

Please double-check your delivery address before completing your order. If a parcel is returned to us because the address was incorrect or nobody was available to accept it, we'll contact you to arrange redelivery, which may incur an additional shipping charge.

Delays

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers, customs, load shedding, or other events outside our reasonable control. If your parcel seems lost or is significantly overdue, contact us at sales@moxom.co.za or 071 769 6341 and we'll follow it up with the courier for you.

Questions

Email sales@moxom.co.za or WhatsApp -071 769 6341 and we'll help.