Refund policy

Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging with all included accessories and manuals. You'll also need your order number or proof of purchase.

To start a return, email us at sales@moxom.co.za with your order number and the reason for return. Our team will confirm whether the return is accepted and give you the return address. Items sent back without first requesting a return will not be accepted.

Return shipping costs

If the item is faulty, damaged, or not what you ordered, we cover the cost of return shipping. If you're returning an item because you changed your mind, the return shipping cost is yours.

Your cooling-off right

Under the South African Consumer Protection Act, if you bought from us online you may cancel your order within 7 days of delivery without giving a reason. The item must be returned unused and in its original packaging, and we'll refund you within 15 business days of receiving it.

Faulty items and your Moxom warranty

Every Moxom product we sell is covered by a 1 year Moxom warranty. Inspect your order when it arrives and contact us immediately at sales@moxom.co.za or  071 769 6341 if anything is defective, damaged, or incorrect, and we'll evaluate the issue and make it right.

In addition, the Consumer Protection Act gives you the right to return goods that are defective or not fit for purpose within 6 months of delivery, and to choose a repair, replacement, or refund.

Non-returnable items

Gift cards cannot be returned. Items damaged through misuse, accident, or unauthorized repair are not covered.

Exchanges

The quickest way to get the item you want is to return the original and place a new order once your return is accepted.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If more than 15 business days have passed since approval, contact us at sales@moxom.co.za.